SAMPLE REBUTTAL LETTERS
SAMPLE LETTER OF REBUTTAL #1
Note: No claims are made regarding the legal implications of this letter and the impact on possible legal action. Please talk to a licensed attorney to get this information and to assess the legal impact of your rebuttal. Companies have a way of losing things in files, so keep a copy handy.
Thank you for taking time to meet with me last week about my performance. I appreciate the positive comments you made regarding my work ethic, effort and contribution.
I was surprised by your comments on my relationships with coworkers and clients. Frankly, I cannot recall a single negative interaction and we did not discuss this issue before the evaluation was presented to me. You noted that one client had called you directly to complain about the way I handled a complaint. You indicated that the facts are no longer available and I am completely unaware of any client’s dissatisfaction.
I am attaching five emails from clients who expressed appreciation with the way I handled their service concerns. I have never received negative feedback from customers or anyone in the company. If you can obtain more specific information, I will be able to understand and perhaps make changes as needed.
Again, I appreciate your willingness to support my efforts and I look forward to a long and positive relationship with this company.
SAMPLE REBUTTAL LETTER #2
Thank you for the effort you put into my recent performance review. I know I can benefit from your suggestions to participate more in company activities.
You suggested I need to show up earlier and spend more time at the office. I will be happy to do this. However, my job involves making calls to clients in their offices. Often it is easier to find them at their desks at 7 AM – directly conflicting with the morning meeting here. I also find clients like to meet with me in person because they want me to demo the software on their own laptops and desktops.
I am attaching copies of my sales records. I was third out of twenty sales associates for the last quarter. These results came directly from my willingness to meet with customers early in the morning and at lunchtime.
I will work with you further to see if we can overcome this challenge and achieve a win-win solution.
NOTE: This letter is loosely based on a real company where salespeople were pulled off sales calls with customers for internal meetings that wasted time (and affected their commissions). The letter writer could discuss re-scheduling meetings – but outside the context of the evaluation. Vernon should seek a new position if he’s a good sales rep and the company undermines his efforts.